Frequently Asked Questions

Q: Do you provide virtual physiotherapy?

Yes! Cornerstone is pleased to offer physiotherapy appointments through video sessions. We use Zoom telehealth technology to provide a private, secure connection to a registered physiotherapist, so you can rehabilitate in the comfort and safety of your home. Click here to learn more!

Q: What are your fees?

Physiotherapy Assessment (60 min)                             $130
Physiotherapy Treatment (30 min)                                $80
*** note that all sessions are one on one with a registered physiotherapist. We do not employ assistants or kinesiologists.

Young Athlete Program Assessment                             $130
Young Athlete Program Treatment                                $80

Vestibular Physiotherapy Assessment                          $160
Vestibular Physiotherapy Treatment                             $85

Acupuncture Assessment                                                $130
Acupuncture Treatment                                                   $80

Shockwave Therapy + Physiotherapy Assessment     $185
Shockwave Therapy + Physiotherapy Treatment        $150
Shockwave Therapy Assessment                                    $110
Shockwave Therapy Treatment                                      $110

Custom Knee Bracing                                                       $1550
*** this includes both assessment and fitting appointments

Custom Foot Orthotics                                                      $450
*** this includes both assessment and fitting appointments

Q:  Are you covered by OHIP?

Cornerstone Physiotherapy does not bill OHIP for our services. In Ontario, only clinics with OHIP licenses provide OHIP covered physiotherapy. For a list of OHIP clinics, please visit

Q. Can you bill my insurance directly?

Yes, we can bill the majority of extended health insurers directly. However, the claims approval process can’t be guaranteed until we attempt to bill online, immediately following your appointment. At this time, any details around your submission will be confirmed.

Q. Do you have registered physiotherapists?

Yes! All of Cornerstone’s physiotherapists are registered and in good standing with the College of Physiotherapists of Ontario. You can verify the status of any physiotherapist here:

Q. How many sessions of treatment will I need?

This varies significantly depending on the type of injury, each patient’s characteristics, and your goals for recovery. At the end of your assessment, your physiotherapist will discuss their findings with you, and with your input, they will recommend an appropriate treatment plan.

Q. Do I need a referral from my doctor?

A referral is not necessary to see a physiotherapist. However, if you plan on using extended health benefits, some insurers may require a physician’s referral in order to cover your treatment. If you have extended health insurance, we recommend that you contact your provider and confirm these details before arriving for your appointment.

Q. Do you accept patients under WSIB or Auto Accident Insurance?

Yes! We treat patients who have claims through workplace insurance and through auto insurance. Please remember to bring your claim number, insurance adjuster’s contact info, and all other relevant information to your initial appointment.

Q. How quickly can I be seen by a physiotherapist?

We can usually book new patients in with a physiotherapist within 2-3 days. However this does depend on how flexible your schedule is. We also have cancellation lists for our therapists; simply ask our front desk to be included on them.

Q. What is the cancellation policy of the clinic?

We require 24 hours notice for the cancellation of your appointment, otherwise a $40 charge will apply.

We love questions!

If you have any other questions, please contact us at (289) 812-0246 or email:

If you have a clinical question, then take advantage of our complimentary 10 minute consult,
where you can discuss your questions with a registered physiotherapist.